I am trying to set up ERMS with Multi level Categorization .
I have configured Repository , Service Manager Profile , Rule Modeler , E-Mail Profile , Inbound , Outbound and Workflow settings necessary for ERMS .
For Multi Level Categorization :
1 ) In Multilevel Categorization , we have Application area we have , What shall we select in terms of Application Id , Parameter and Value .
2) Transaction Type to Catalog Category we have Transaction Type , Description ,Catalog Category .
In Transaction Type we can select Service Ticket or Incident and Catalog Category what is Category to be selected , "C" ,"D", " E " or something other . C and D probably are for Service Request and E is for Cause .
Again , If Auto Complete is needed , we tick and from More we can go to Auto Complete which will give us option in terms of Template .
The Templates available are Service Order Template , Problems and Solution , Standard Response , Mail Form template , Service Request .
What is that which is going to suit our purpose for ERMS ???