Greetings,
I was wondering, from what tables does CDT get the time for contacts waiting in queue and/or the number of contact waiting in queue. One of our developer has made an application to view the number of contact and time in queue on TV screens around the rooms where agents are sitting. These numbers though don't match with the CDT ones. This is mostly for e-mail contacts. Some times the numbers are correct, but when preferred agent or e-mail transfer between queues comes into play, the numbers differ.
Kind Regards,
Alder Tsvetkov